Document Delivery


Document Delivery service processes article and book chapter requests from KU owned journals, books and other materials.


KU faculty, staff, authorized affiliates and students and KU Law patrons.

What items are eligible for Document Delivery?

Articles from journals and chapters from books owned by the KU Libraries are eligible for Document Delivery.

What items are not eligible for Document Delivery?

  • Articles located electronically through our databases.
  • Items in poor or fragile condition.
  • Journal articles or book chapters over 50 pages in length.

How do I place a Document Delivery request?

  • Check the KU Library Catalog or Quick Search to confirm that KU libraries owns the item containing your article/chapter.
  • Note the call number and the location where the item is held.
  • Go to WebRetrieve and log on.
  • Go to the "Make a Request" tab & select the "Article at KU Libraries" or "Book Chapter at KU Libraries" options.
  • Please submit 1 request per chapter or article.
  • Complete the form with all the required bibliographic information.
  • Submit request.

How long will it take to receive my articles/chapters?

Articles/chapters will be ready within three working days if the requested item is on the shelf. Turnaround time excludes weekends and public holidays.

How do I get the articles/chapters I requested?

  • You will receive an email notification when your articles/chapters have been delivered to WebRetrieve.
  • To retrieve your articles/chapters, login to WebRetrieve; PDFs will be on the Main Menu page under "PDFs Available for Download". You can download or print your articles from here.
  • Your copies will remain on WebRetrieve for 21 days after you have received your email notification.

Can I request a rescan of an article/chapter?

Yes, reply as soon as possible to the email notification you received for the article/chapter and be specific about the problem (see examples below). A request for a resend will be made for you.

  • Unreadable
  • Missing Pages
  • Missing Text
  • Wrong article or chapter was scanned
  • Pages cut off

Are there any copyright restrictions?

The copyright law of the United States (title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted material. Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specified conditions is that the photocopy or reproduction is not to be "used for any purpose other than private study, scholarship, or research." If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of "fair use," that user may be liable for copyright infringement. This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law.