The University of Kansas Libraries

Interlibrary Loan/Document Delivery Services

Turnaround Time

Turnaround Time for interlibrary loan articles received for KU patrons from patron submission to available to patron including weekends:
Articles February 2012 through April 2012:

2% filled within 2 hrs
7% filled within 4 hrs
14% filled within 1/2 day
43% filled within 1 day
66% filled within 2 days
78% filled within 3 days
87% filled within 4 days
91% filled within 5 days
96% filled within 10 days

Loans February 2012 through April 2012:

5% filled within 2 days
15% filled within 3 days
26% filled within 4 days
41% filled within 5 days
62% filled within 7 days
74% filled within 10 days

Turnaround Time for interlibrary loan articles received for KU patrons During October and November 2010:

Articles:
2 % were filled within 2 hours(4% in Oct/Nov 2009)
6 % were filled within 4 hours(10% in Oct/Nov 2009)
16 % were filled within 1/2 day (16% in Oct/Nov 2009; 11% in Sept. 2008, 6% in Sept. 2007; 5% in Oct/Nov 2006)
46 % were filled within 1 day (48% in Oct/Nov 2009;37% in Sept. 2008, 45% in Sept. 2007; 28% in Oct/Nov 2006)
71 % were filled within 2 days (68% in Oct/Nov 2009; 60% in Sept. 2008, 67% in Sept. 2007; 54% in Oct/Nov 2006)
83 % were filled within 3 days (80% in Oct/Nov 2009;72% in Sept. 2008, 78% in Sept. 2007; 68% in Oct/Nov 2006)
90 % were filled within 4 days (87% in Oct/Nov 2009; 85% in Sept. 2008, 87% in Sept. 2007; 79% in Oct/Nov 2006)
95 % were filled within 5 days (90% in Oct/Nov 2009; 90% in Sept. 2008, 92% in Sept. 2007; 87% in Oct/Nov 2006)
98 % were filled within 10 days (96% in Oct/Nov 2009; 96% in Sept. 2008, 96% in Sept. 2007; 95% in Oct/Nov 2006)

Turnaround Time for loans received on interlibrary loan for KU patrons During October and November 2010:

Loans:
6 % were filled within 2 days (8% in Oct/Nov 2009; 5% in Sept. 2008, 5% in Sept. 2007; 2% in Oct/Nov 2006)
16% were filled within 3 days (17% in Oct/Nov 2009; 11% in Sept. 2008, , 13% in Sept. 2007; 9% in Oct/Nov 2006)
28% were filled within 4 days (27% in Oct/Nov 2009; 21% in Sept. 2008, 26% in Sept. 2007; 13% in Oct/Nov 2006)
40% were filled within 5 days (40% in Oct/Nov 2009; 33% in Sept. 2008, 40% in Sept. 2007; 26% in Oct/Nov 2006)
59% were filled within 7 days (60% in Oct/Nov 2009; 55% in Sept. 2008, 57% in Sept. 2007; 45% in Oct/Nov 2006)
74% were filled within 10 days (73% in Oct/Nov 2009; 71% in Sept. 2008, 72% in Sept. 2007; 61% in Oct/Nov 2006)

Time is calculated from the time that a request is submitted to the time that the article is made available electronically and when the loan is available to the patron. Calculations include weekends.

If you have any questions, comments, or suggestions please do not hesitate to contact me. Thanks!

Resource Sharing and Delivery Services
Lars Leon
210 Watson Library
Email:lleon@ku.edu

Phone: 785.864.3073
Fax: 785.864.3855 

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