The University of Kansas Libraries

Information about TripSaver

TripSaver is an expansion of the currently available Retrieve from Shelf service. TripSaver is currently designed for KU Faculty and Staff to request eligible library materials to be sent to them via Campus Mail to wherever Campus Mail currently delivers on the Lawrence campus.

Find an item that you would like in the KU Library Catalog.
Click on the Recalls and Requests button along the top of the page.
Login using your KUID (last 8 digits on KU card) and last name (in lowercase).
Select Retrieve from Shelf from the drop down menu and click on OK.
Complete the form and select -zTripSaver as your pick up location.
Items with the -zTripSaver pick up location will be sent to you via Campus Mail to your department location in the KU Libraries Circulation System.

Yes, if you would like to receive your Interlibrary Loan books via this service you will need to change your pick up location in WebRetrieve by doing the following:
- Go to WebRetrieve.
- Login using your KUID (last 8 digits on KU card) and last name (in lowercase).
- Click on Change User Information.
- Change your pickup location to TripSaver, also choose a back up location from the second drop down list for items that can't be delivered to you.
Note that not all Interlibrary Loan items will be eligible for TripSaver. Items that have Library Use Only restrictions, short use periods, or that may be fragile will need to be picked up at a KU Libraries Service Desk that you choose as a backup location.
Once you have activated TripSaver for your Interlibrary Loan items all of your eligible Interlibrary Loan items will be delivered this way until you change it to a different option.
Please keep in mind if you will not be in your department for a period of time consider deactivating TripSaver so items will not be delivered while you are away.

Items are delivered to wherever you currently receive your Campus Mail in your department.
Note that Campus Mail will not accept returns. Any items you receive via TripSaver will need to be returned to any of the KU Libraries Service Desks or Bookdrops.

KU owned items including most books, some bound journals, some micro format materials, and some videos.
Circulating items located at the KU Libraries Annexes.
Interlibrary Loan Items with at least a 11 day loan period unless they are deemed too fragile or are restricted to Library Use Only by the Lending Library.

KU owned items should be delivered to you in 3 working days.
Interlibrary Loan items will be delivered to you within 3 days of the item being received by KU Interlibrary Loan Staff.
Turnaround time excludes weekends and university holidays.

Patrons are held responsible for items requested via this service from the time that staff check the item out to them and places it in Campus Mail.
Currently, only KU Faculty and Staff with Campus Mail delivery to their departments are eligible for this service.
Although it is not our intent to limit the number of items an eligible person may request, the library will reserve the right to process no more than ten items per person per day when there is heavy demand for the TripSaver.
Please keep in mind if you will not be in your department for a period of time consider not using TripSaver so items will not be delivered to your department while you are away.

As stated above, there is no limit imposed by the system on the number of requests that you may place. In most cases this error happens when you either miskeyed your barcode or last name when logging in to place your request. To clear the error you will need to completely close out of your browser window and start over. If you still have problems then please contact us.

Most items that are cancelled by this service are items that couldn't be located on the shelves and have been declared missing by staff and placed on search. Some items will turn up after extensive searching but it is suggested that if you need the item quickly to request it via Interlibrary Loan using WebRetrieve. When placing your Interlibrary Loan request please choose the Request a Loan -> Not Available at KU.
Some requests will be cancelled with the reason of Not Available for Delivery. Most items that are cancelled with this reason are requests from currently ineligible patrons. If you are not a Faculty or Staff member you are not currently eligible. If you receive this type of cancellation notice, then please re-request your item and choose one of the KU Libraries Service Desks from the drop down list.
If you ever have a question regarding a cancellation notice please contact us at ILLLend@ku.edu.

Staff who handle TripSaver requests can be contacted via phone at 785-864-3964 or via email at ILLLend@ku.edu.