The University of Kansas Libraries

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Technical Requirements

Operating Systems:

WINDOWS
If you are using Internet Explorer, or Netscape 4.79, 7.1 or 7.2, Mozilla or Firefox , and have "session cookies" enabled in your browser, the librarian should be able to take you to various Web sites to show you the answers. We will be able to "chat" with you in real time and send you Web pages via your browser during the session. Be, Linux, Unix and WebTV are not supported.

If you use Windows XP and have Service Pack 2 installed, you must configure it to work with our software in order to chat with the librarian. Please check these instructions.

MACINTOSH
Firefox and Safari are supported as is IE 5. You will be able to chat and receive webpages from the librarian. You may, depending on your computer setup, have to click on links in the chat window to see the webpages that the librarian sends to you.

AOL
If you are an AOL subscriber, please use an IE browser instead of the AOL browser to achieve improved results.

Internet connection
A minimum 56k modem connection is recommended.

Security certificates
Depending on the version of browser you are using, you may be asked to accept a "security certificate" the first time you use the service. Older browsers will require you to accept the security certificate in order to access the site. Newer browsers will have the security certificate built in. If you are prompted to accept the security certificate, click on "accept" in order to access the chat service.