The University of Kansas Libraries
What is the appeal process for library charges?
Borrowers have the right to appeal any library charge within 30 days of the original library billing. The first step is to contact the Libraries’ Circulation Business Office in person at the Watson Library Service Desk (8:00 a.m. to 5:00 p.m., Monday through Friday), by phone to 785.864.4715, or via email to email@example.com.
Depending on where the item was checked out, you may be referred to the circulation desk at the owning location, or in the case of interlibrary loan items borrowed from another library, you will be referred to Interlibrary Loan. If resolution is reached with the owning library or ILL, the staff there will notify the Circulation Business Office of the decision. If resolution has not been reached, please feel free to contact the Circulation Business Office again.
The formal Library Appeals Form may be requested within 30 days of the original library billing. This requires completing the Appeals Form available from the Circulation Business Office. Charges will be reviewed by a 3-member Library Appeals Board appointed by University Senate.
The No-Fault Fine Reduction Policy is available once every four years for one or more overdue charges that have been incurred at the same time (not over a period of time). The policy can be applied only to overdue fines, not to lost item charges, processing fees, damage charges, or returned check fees. The Fine Reduction must be requested within 30 days of the original library billing.